FAQs

What are your opening times?
Harpers: Monday to Friday. 09.00 – 15.00.
St Marys 2 year old group: Tuesday & Friday. 9.00 – 11.30.
St Marys 3/4 year old group: Monday to Friday. 9.00 – 1.30.

How do I apply for Early Years Free Entitlement for 3 and 4 year olds?
We will provide you with all the relevant and required paperwork once your child is eligible. Please see our ‘free childcare‘ page for further information.

Do you accept F.E.E.T Funding for 2 year olds?
We accept free entitlement for two year olds. Pease see our ‘free childcare‘ page for further information.

What are your staff qualifications?
We ensure our staff receive all of the required training. Please see the different qualifications our practitioners have on each of our settings pages.

How will I be know how my child is settling in and developing?
We pride ourselves on our close working relationship with parents to ensure they know how their child is developing. We have an open door policy with parents to ensure that any questions or concerns can be dealt with immediately. We also regularly update children’s ‘learning journeys’ with progress. Each child is assigned a key person who will regularly update parents and carers through regular conversations and parental meetings.

What happens if I am late collecting?
We understand that on occasions parent can get held up. If we do not hear from parents we will try to contact them and failing to do so, the people named on their personal details. As a last report we would contact social services. Persistent lateness at picking up time will incur a charge.

What should my child bring to nursery?
Please ensure your child has suitable clothes for all weathers. As well as this, for children who require it, nappy changes and a change of clothes in a rucksack.

What is your policy on suncream?
We ask that parents or carers apply suncream to their children in hot or sunny weather.

How will my child be safeguarded?
Please see our policies and procedures on safeguarding. These can be found at each of our settings or requested.

What is the ratio of staff to children?
We aim to have have a higher adult to children ratio than required to support your child’s development, but the minimum is:
2 year olds: 1 adult – 4 children
3/4 year olds: 1 adult – 8 children

Are snacks, lunch and drinks provided?
Snacks are provided at our Harpers setting. Parents at St Marys are asked to take part in the fruit rota. Milk and water is provided for children throughout the day. If children stay for lunch, we ask parents to ensure they have a healthy packed lunch.